JEPHERD FLORES
Young CEO | Leadership Speaker | Mentor | Corporate Trainer
Jepherd Flores is a leadership speaker, mentor, and corporate trainer who has been passionate about helping leaders, professionals, and business owners for almost a decade.
He earned his bachelor's degree in information technology and eventually finished his Master's in Divinity (MDIV) at Farcorners International and is taking a doctorate at the same school.
Jepherd is also the founding president of North Star Training and Consulting Services, a learning & development company focusing on soft skills and essential skills training. Also a partner trainer and facilitator of Azcend Leadership and Consulting Corporation, focusing on team building and development programs.
Jepherd is an accredited trainer and facilitator at Mzone Training PH, a training firm that has already served more than 1,000+ organizations from different sectors since 2012 through various learning events such as soft-skills workshops, in-house training, team building, and book publication.
He is the founder of the “Ako'y Pinagpala” Facebook page that has reached millions of online followers across the globe with the desire to inspire young professionals through motivational career tips. In connection with the online community, he founded “Pngpl.org” to develop young leaders to engage with community services and social development.
Jepherd has been an active core leader of a non-profit organization in Pangasinan called “CHAMP” to help young people discover their life purpose and be a blessing to the community where they are.
He is a former president of the National Youth for Peace and Progress. He has served over 1000+ youth delegates through leading camps, workshops, and youth programs such as self- development, honoring the authority, drug prevention, and more.
FREE WEBINAR: "5-star customer service"
📅 Date: December 05, 2024 (Thursday)🕒 Time: 2:30PM TO 3:30PM (1 HOUR)📍 Online Workshop via Zoom
Resource Speaker: JEPHERD FLORES
5-STAR CUSTOMER SERVICE - WOW Customer Service for Everyday Excellence PROGRAM OVERVIEW Customers are crucial stakeholders in any business. Their level of engagement can predict the growth of the organization. Thus, any organization needs to provide a remarkable customer experience to retain the clients and extract more value. Gallup's research has shown that customers form strong emotions based on their previous experiences with the people in the company, and these emotions strongly affect their buying decisions. It is an impressive customer experience that builds customer loyalty. Loyal customers tend to do more frequent business with you, spread a positive word about you to others, and become less price-conscious in terms of goods and services. PROGRAM OBJECTIVES By the end of this fun-filled session, participants will be able to: * Clearly explain the differences between customer relationships, service, and care, aiding in strategic decision-making.* Apply strategies to evaluate customer needs, expectations, and communication styles for more personalized engagement.* Develop assertive communication and active listening skills to improve interactions with various customers.* Handle accounts, resolve client complaints, and manage different personalities, focusing on building emotional connections to boost loyalty.* Understand the importance of scheduling, timekeeping, and workplace ethics in team performance.* Improve employee customer care. TRAINING COURSE OUTLINE I. Introduction and Warm-UpWelcome MessageIcebreaker: "Your Best Customer Experience" II. Customer Service MindsetWhy Customer Service MattersThe Role of Every Employee in CreatingPositive Customer Experiences III. The Basics of Effective CommunicationClear and Polite LanguageNon-Verbal Communication: Tone, BodyLanguage, and Facial Expressions IV. Handling Common Customer IssueIdentifying Common Scenarios: Delays,Misunderstandings, and ComplaintsQuick Solutions for Everyday ProblemsRole Play: Responding to Complaints with Confidence V. Simple Steps to WOW Customers (20 mins)The Importance of Small Gestures (e.g., remembering names, thanking customers)Exceeding Expectations: Easy Wins for Employees VI. Staying Positive and Professional (20 mins) Managing Stress in Customer Service RolesTips for Staying Calm Under PressureReal-Life Example Sharing: “What Keeps Me Motivated” Register Now to Secure Your Slot!
🔗 https://bit.ly/2CuMPo6📞 For More Information: +63 949 993 9043
Limited Slots Available!
Resource Speaker: JEPHERD FLORES
5-STAR CUSTOMER SERVICE - WOW Customer Service for Everyday Excellence PROGRAM OVERVIEW Customers are crucial stakeholders in any business. Their level of engagement can predict the growth of the organization. Thus, any organization needs to provide a remarkable customer experience to retain the clients and extract more value. Gallup's research has shown that customers form strong emotions based on their previous experiences with the people in the company, and these emotions strongly affect their buying decisions. It is an impressive customer experience that builds customer loyalty. Loyal customers tend to do more frequent business with you, spread a positive word about you to others, and become less price-conscious in terms of goods and services. PROGRAM OBJECTIVES By the end of this fun-filled session, participants will be able to: * Clearly explain the differences between customer relationships, service, and care, aiding in strategic decision-making.* Apply strategies to evaluate customer needs, expectations, and communication styles for more personalized engagement.* Develop assertive communication and active listening skills to improve interactions with various customers.* Handle accounts, resolve client complaints, and manage different personalities, focusing on building emotional connections to boost loyalty.* Understand the importance of scheduling, timekeeping, and workplace ethics in team performance.* Improve employee customer care. TRAINING COURSE OUTLINE I. Introduction and Warm-UpWelcome MessageIcebreaker: "Your Best Customer Experience" II. Customer Service MindsetWhy Customer Service MattersThe Role of Every Employee in CreatingPositive Customer Experiences III. The Basics of Effective CommunicationClear and Polite LanguageNon-Verbal Communication: Tone, BodyLanguage, and Facial Expressions IV. Handling Common Customer IssueIdentifying Common Scenarios: Delays,Misunderstandings, and ComplaintsQuick Solutions for Everyday ProblemsRole Play: Responding to Complaints with Confidence V. Simple Steps to WOW Customers (20 mins)The Importance of Small Gestures (e.g., remembering names, thanking customers)Exceeding Expectations: Easy Wins for Employees VI. Staying Positive and Professional (20 mins) Managing Stress in Customer Service RolesTips for Staying Calm Under PressureReal-Life Example Sharing: “What Keeps Me Motivated” Register Now to Secure Your Slot!
🔗 https://bit.ly/2CuMPo6📞 For More Information: +63 949 993 9043
Limited Slots Available!